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| BT Games is proud to offer three options in obtaining your game/s as quickly and as humanly as possible, at the best possible delivery price. Not only do we pride ourselves in our ability in delivering new games before they reach the shelves in Mass stores we also offer a 24 hour delivery on all products anywhere in South Africa. Additionally for convenience sake we offer in store collection from six different locations. Please refer to Contact Us for store locations. DELIVERY OPTIONS On checkout you will be required to select your delivery option. If you decide to pick up your order at the nearest BT Games branch, then you will obviously not be charged a delivery fee. When collecting your order please bring the Pro-forma Invoice we will issue you on confirmation of your order and your ID book, Passport or Drivers Licence. Deliveries can be made to all Major Metropolitan areas. Major Metropolitan Areas are defined as Johannesburg, Pretoria, West Rand, East Rand, Vereeniging, Sasolburg, Vanderbijlpark, Meyerton, Nelspruit, Pietersburg, Bloemfontein, Kimberly, Pietermartizburg, Durban, East London, Port Elizabeth, George, and Cape Town. If you live within 50km of any of these areas, your order will be delivered right to your door. Please disable all alarm systems and put away the shotguns on the delivery day, and make sure that someone will be at the address you provide on the delivery date.
If your order and payment is confirmed before 14h00 Mon - Fri, delivery will be affected next working day subject to product availability. Excluding Weekends and Public Holidays. Places like Pofadder and Springbok are not Major Metropolitan Areas. (Never have been, probably never will be.) No offence to people who live there, of course – we’re just stating a fact. Speed Services will ship to all areas that fall out of a 50km radius from a Major Metropolitan area. You will need to supply us with a postal address, or the details of the nearest post office, where we can deliver your order(s). This is, of course, a little less convenient than having them delivered right to your door, but you were the one who wanted to live in the boondocks in the first place. Deliveries are overnight and will arrive at your post office of choice the day after order confirmation. DELIVERY CHARGES If you elect to have your purchases delivered to you, all orders over R 390.00 and under 2Kg will be delivered FREE. On orders below R 390.00 a delivery charge of R 49.00* will be levied.
*Please note that this fee applies to both door-to-door and postal deliveries, that weigh less than 2kg. If your order exceeds 2kg, you will be charged an additional per Kg levy thereafter. Additional delivery charges will be calculated and sent to you with your order confirmation.
TRACKING YOUR PARCEL Once your shipment has been sent, we will email you full tracking details so that you can keep track of your parcel. As soon as your payment is confirmed, all you need to do is sit back, relax and wait for your games to arrive.
RECEIVING YOUR PARCEL On receipt of your parcel, ensure that it is sealed and has not been tampered with. Check the contents of the parcel against the invoice attached. If there are any discrepancies, please contact us immediately via email (Orders email) or telephone (011) 794-4450. All discrepancies must be reported with 24 hours of receipt of your order.
We hope you enjoy your purchasing experience with us, and trust that you will be a regular visitor to the BT Games site.
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