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Shipping Policy

BT Games offers free shipping on orders of R485 or more to all major metro areas in SA. Certain restrictions may apply. We deliver only within South Africa.

Gamers may choose to collect orders from any BT Games store, or may choose between two delivery options (door to door courier service or postal delivery).


BT Games web orders will be on skeleton staff as our team enjoy a well-earned rest. We will not close but lead time on web orders will increase between 19 December 2018 and 6 January 2019, please visit your nearest store until then if necessary.

Order placed after 19 December may only be delivered after Christmas Day.


Door to door Delivery Option

Free delivery applies to all orders valued at R485.00 or more, shipped to non-high risk areas within major metropolitan centres* where items or orders being shipped weigh less than 2KG’s.

Orders under 2KG’s but less than the minimum order value are shipped overnight but are subject to additional fees. All parcels over 2KG’s are shipped using an economy service. Orders to high risk or outlying areas attract additional fees. These fees are incremental if applicable and are as follows:

Order value is less than R485.00 R50
Delivery is to an area outside a major metro R150
Delivery is to an area deemed to be high risk R150


SA Postal Service delivery Option

This service allows you to collect your order from your nearest post office. There is no delivery charge as long as the shipment is under 1KG and the order value is equal to or exceeds R485.00. Should the order value be under R485.00, we will charge you a shipping fee of R50. We regret that collector’s editions, consoles and other selected items are not available through the postal delivery service.

Store Collection Option

There is no charge for orders collected from a BT Games store.

Summary of BT Games shipping costs for delivery (sample only)

One, two or three games Door to door Overnight to metropolitan area Free Add R150 Add R50
One Collectors Edition game Door to door Economy to metropolitan area Free Add R150 N/A
One gaming console Door to door Economy to metropolitan area Free Add R150 N/A
One, two or three games Postal 24 hours service Free N/A Add R50


Note – the below points call out how we determine what shipping charges apply, any incorrect information supplied by you may result in your order being cancelled at any time.

  • Please enter your postcode correctly as errors may lead to non-delivery or additional delivery costs being applied – BT Games cannot be held responsible in this regard
  • All web orders are paid for at time of order online, even orders to be collected in-store. Please take your ID with you if collecting in store. Any applicable additional fees will be added to the order upon checkout and the total final price you see will cover any additional shipping costs before you make payment
  • We may not deliver to rural areas, plots, farms, game farms, mines, embassies, power stations and chain stores, and we do not accept “COD”
  • We do not deliver on Saturdays, Sundays, public holidays or after hours
  • *Above mentioned major metropolitan areas include Johannesburg, Pretoria, Polokwane, Bloemfontein, Nelspruit, Cape Town, Durban, Port Elizabeth, East London, Kimberley, Potchefstroom, Pietermaritzburg, Vanderbijlpark, Witbank and George
  • Strikes may cause delays and these are beyond our control 
  • We do not deliver any parcels of weight 10KG or more
  • Economy service can take from 2 to 4 working days for delivery from despatch, depending on the area of delivery. Shipping is expected to take longer during peak trading periods like December, Easter and other increased trading periods - duing these periods our lead time of orders will increase (we may take longer than the usual 2 to 4 days to deliver your parcel).
  • Postal service deliveries are usually within 24 hours from despatch but may take an added day due to factors beyond the control of BT Games
  • Large parcels such as collector’s editions of games, hardware and consoles, are not delivered using the postal service as postal deliveries can only be used to deliver items up to 1KG.
  • “Shipping” or “delivery” means the sending of a parcel to the client after it has become available and the payment has been received
  • This policy applies to South African delivery addresses only - we regret we do not deliver to any address outside of South Africa.
  • Certain items that may include batteries or magnets in the box will be shipped by road freight economy service as airlines often refuse to fly such items due to risks. As such deliveries of any items like a mouse, consoles, headsets, controllers and any other items that may contain betteries could take an extra day or two to be delivered. This is beyond our control and we apologies for delays in this regard.